Terms and conditions

Terms and Conditions for Harpy Model FH

The user states that:

This product will only be used for sports and recreational purposes, and in the private facilities dedicated to Airsoft, therefore, participants should make sure they have all protections required for Airsoft.

Its usage for other purposes other than Airsoft or in public places is strictly forbidden, and so it is in private places where there are either children or animals. As a consequence, the manufacturer will not be held responsible for any damage to third parties (people, things, or animals).

  • The user hereby states that he/she has come of age and that he/she is psycho-physically suitable for this kind of activity. It’s strictly forbidden for minors to use the product.
  • The user hereby states that he/she won’t modify the product either mechanically, electronically, or informatically and to only use it for sports and recreational Airsoft purposes.
  • The user hereby states that he/she will only mount suitable Airsoft guns according to the user’s national regulations.

 

Harpy Model FH only includes the following, which the user will find in the package:

 

  • Control box
  • Tripod with Airsoft gun support
  • Phone support
  • Charger for the control box
  • Trigger-pulling device
  • 1 infrared sensor for vertical limit switch

Therefore, the following ARE NOT INCLUDED:

-Two smartphones – the first to be used as a camera and the second one to be used as a controller

– Airsoft gun and its battery

– Hex keys for the engines mechanical recording

– The screwdriver required to fasten the infrared sensor

  • Intellectual property
  • Harpy Air owns all the intellectual property rights on the Products (patent) and none of the aforementioned clauses can be interpreted as transferring any intellectual property right to the Client or third parties.
  • The Products and their packaging are sold under the Harpy Air trademark or under a Harpy Air affiliated company’s trademark.
  • Harpy Air is and should remain the owner of the Harpy Air trademark and logo and of any other trademark or logo owned by the company.

 

 

The following “General Selling Terms and Conditions” regulate selling terms and conditions for Harpy FHV marketed by Harpy Air

  1. GENERAL INFORMATION

1.1
The present general conditions are in accordance with the Italian 6th September 2005 Legislative decree number 206 (Consumption Code) and further amendments to protect end users, with the Consumption Code itself and with any applicable law.

1.2
The General Conditions apply to purchase orders processed online on this website.

  1. PRODUCTS AND ORDERS

2.1
During the placement of the online order, by checking the “I Accept the Terms and Conditions” box, the purchaser accepts all the following conditions. It won’t be possible to finalize the order until this box is checked.
2.2
The Product prices posted by Harpy Air are INCLUSIVE OF VAT.

The prices do not include any duties or taxes imposed by customs authorities in the country where the order will be delivered.

Once posted by Harpy Air, Product prices cancel and replace the previous ones and are subject to the real availability of Products. If the order isn’t finalized (due to Product unavailability), the Seller will promptly inform the Client, refunding any due sum.

 

Hapry Air has the right to amend the General Conditions at any time without prior notice.  However, these amendments won’t apply to orders placed before the publicationof the amendments on the Site. The minimum order for products to be shipped is €10.00.

2.4
By accepting the General Conditions and by placing the order, the purchaser gives their consent to receive and send notices via email.It’s obviously possible to place an order via telephone or fax providing all the required details.

2.5
The purchaser is responsible for providing a correct email address and accurate information via telephone when placing the order or creating their account.

2.6
The fiscal documents (receipt or invoice) for the Products will be issued and either placed in the package or sent via email.

  1. DELIVERY

3.1
All delivery expenses are charged to the Client. Products are usually delivered through GLS courier.

3.2
Any delay in delivery does not allow the Client to refuse the Products delivery, or to claim refunds of any type.

3.3
Delivery expenses are displayed during the order finalization after selecting the payment method (credit card, PayPal, bank transfer). An integration may be requested where applicable and expressly specified (e.g. mix shipping). Delivery expenses may change overtime; however, those changes won’t apply to purchase orders placed before the publication of these changes on the Site.

  1. SPECIAL OFFERS

4.1
Special offers promoted by Harpy Air on the site or via email are valid through a specific period of time or while supplies last, as specified. Special offers aren’t valid in conjunction with other promotions or offers.

4.2
No customer support or replacement is provided for any free product delivered to the Client. Also, the products in the “Second-hand offers and discontinued products” section for the electrical and mechanical parts are not covered by the warranty.

  1. WARRANTY, PRODUCT RETURN, TECHNICAL SUPPORT

5.1
The Seller only guarantees the material integrity of Product at delivery in case the Client has selected and paid for insured shipping when placing the order, as well as package pick up subject to checks. Any damage has to be reported by the Client, within 8 (eight) days of delivery date.Harpy Air has 8 days to open a refund procedure for courier damage. The damaged products will be replaced and shipping expenses for the replacement will be charged to Harpy Air.
5.2
The Warranty doesn’t apply to the following:

  1. Alteration and repairing by non-authorized people.
  2. Alteration, canceling, or removal of the product’s serial number.
  3. Alteration or removal of guarantee seals.
  4. Damage caused by radio electronic breakdown, “accidental or deliberate” improper or excessive use, negligence or improper maintenance, usage in abnormal conditions, such as usage under the rain or with excessive humidity levels.

5 Damage caused by accidental collisions.

6 Mechanical damage caused by careless actions such as vertically twirling the gun beyond180° or performing a complete horizontal turn.

5.4
Except for Harpy Air’s serious fault or fraud, it is hereby agreed that if Harpy Air is found responsible in any way towards the Client -including total or partial non-fulfillment of obligations deriving from an order placed by the Client- the Seller’s responsibility can’t exceed the price of the purchased Products.

5.5
PRODUCTS RETURN
The Client has to fill in the Product return form in all its parts so that we don’t receive the products back without knowing the reasons. It’s necessary to attach a copy of the receipt. The Client will be contacted by Harpy Air as soon as the products are reviewed.

Shipping expenses are charged to the Client:
1. In case of wrong order
2. In case of products that need repairing

Shipping expenses are charged to Harpy Air:
1. In case of delivery of non-suitable or faulty products
2. In case of repairing covered by the warranty

5.6
CUSTOMER SUPPORT
It’s possible to receive technical support via telephone at the time specified on thewebsiteor sending an email to harpyair@gmail.com

Our staff will help you solve the problem or guide you through order placement.

  1. TERMINATION RIGHTS

6.1
In accordance with art. 52 of the Italian 21st February 2014 Legislative Decree number 21, the Client (if they are to be considered as “end user”), can terminate this contract and return the Products, without penalties and without stating the reason, within 14 (fourteen) business days of Products delivery.

 

 

OUR PRIVACY POLICY

 

Why A Privacy Policy?

This page will describe management of our web site as regards processing the personal data of users that visit us.

This information is provided – also in pursuance of Section 13 of Legislative Decree no. 196/2003 –  to any entity having to do with the web-based services that are made available by harpyair via electronic networks as from the following address:

www.harpyair.com

which corresponds to the home page of our official web site.

The information provided only applies to our web site and does not concern any web sites that may be visited by an user via external links.

The information provided is also based on the guidelines contained in Recommendation no. 2/2001, which was adopted on 17 May 2001 by the European data protection authorities within the Working Party set up underArticle 29 of European Directive 95/46/EC in order to lay down minimum requirements for the collection of personal data online – especially with regard to arrangements, timing and contents of the information to be provided by data controllers to users visiting web pages for whatever purpose.

The above Recommendation as well as a summary of its purposes can be found in another section of this site.

Data Controller

Visiting this site may result into the processing of data concerning identified or identifiable persons.

The data controller is harpyair with registered office Genova(Italy), Place Where Data Is Processed

The processing operations related to the web-based services that are made available via this website are carried out at the aforementioned office of the harpyair exclusively by technical staff in charge of said processing, or else by persons tasked with such maintenance activities as may be necessary from time to time.

No data resulting from web-based services is either communicated or disseminated.

Any personal data that is provided by users requesting to be sent information materials such as bulletins, CD-ROMs, newsletters, annual reports, answers to questions, decisions and sundry provisions, etc. is only used to provide the service and/or discharge the tasks requested and is disclosed to third parties only if this is necessary for the said purposes.

Categories of Processed Data

Navigation Data

The information systems and software procedures relied upon to operate this web site acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.

Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties.

This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user’s operating system and computer environment.

These data are only used to extract anonymous statistical information on website use as well as to check its functioning; they are erased immediately after being processed. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is currently retained for no longer than seven days.

Data Provided Voluntarily by Users

Sending e-mail messages to the addresses mentioned on this website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional personal data as is contained in the message(s).

Specific summary information notices will be shown and/or displayed on the pages that are used for providing services on demand.

Cookies

No personal data concerning users is acquired by the website in this regard.

No cookies are used to transmit personal information, nor are so-called persistent cookies or user tracking systems implemented.

Use of the so-called session cookies – which are not stored permanently on the user’s computer and disappear upon closing the browser – is exclusively limited to the transmission of session ID’s – consisting of server-generated casual numbers – as necessary to allow secure, effective navigation.

The so-called session cookies used by this website make it unnecessary to implement other computer techniques that are potentially detrimental to the confidentiality of user navigation, whilst they do not allow acquiring the user’s personal identification data.

Optional Data Provision

Subject to the specifications made with regard to navigation data, users are free to provide the personal data either to be entered in the application forms submitted to the Office or referred to in contacting the Office to request delivery of information materials and other communications.

Failure to provide such data may entail the failure to be provided with the items requested.

For completeness’ sake, it should be pointed out that in some cases – which are not the subject of the standard management of this website – our Authority may request information pursuant to Section 157(1) of Legislative Decree no. 196/2003 with a view to supervising the processing of personal data. In these cases it is mandatory to comply under penalty of administrative penalties.

Processing Arrangements

Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected.

Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorisation.

Data Subjects’ Rights

Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003).

The above Section also provides for the right to request erasure, anonymisation or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.

All requests should be emailed to harpyair@gmail.com